HHD_MBP_Main.jpg

Spiceworks

Projects from when I worked at Spiceworks from 2012 to 2104.

 
Cloud Help Desk (2014)

Cloud Help Desk (2014)

 
 
 

Spiceworks

2012-2014

Visual Design
Information Architecture
Interaction Design
User Research & Testing

 

Spiceworks is an IT software company that provides free applications in addition to a Community where IT professionals go for advice and to discuss everything IT.

My responsibilities included product design and research for the Spiceworks App and Community. I worked on the Cloud Help Desk, IT Product Purchasing, and several Community features and enhancements including an update to top-level navigation, how-to pages, in-line product tagging, custom service provider profiles, and a messaging inbox.

Cloud Help Desk Mockups (2014)

With other members of the design team I helped develop and expand the Spiceworks UI look & feel. Through AB testing I grew new user registrations from ~50/day in 2012 to over 200 in 2014.  While interviewing users I identified an unmet need that lead to the development of Spiceworks Profiles.

Community Category Page Design

Community Category Page Design

Community 404 Page

Community 404 Page

Community Account Creation

Community Account Creation